BOUNCE MESSAGES
If  you are  trying to send mail and are getting 'bounce' messages - for example: "User Unknown", the message is being rejected by the recipient's mail server. The 'bounce' message will tell the sender what is wrong. If the message says 'user unknown' - the e-mail address is entered incorrectly  or the account has been closed by the customer's ISP. Check the email address for correct construction - username@primary.net. Check for capital letters where there shouldn't be any. Check the domain name (primary.net), are you typing .com or .org instead of .net?

RELAY-DENIED MESSAGES
If the sender is getting a 'relay-denied' message when trying to send e-mail, they are trying to send mail to someone and using Primary's Mail Server as a relay. This is not allowed. This is a  precaution put in place to insure that Primary can see where mail originates and where that mail is finally delivered.  If the sender  gets a relay-denied error message, have them check  the outgoing mail server address. If the sender is dialing and connecting to another ISP besides Primary (perhaps they are out-of-town and using someone else's ISP to connect and send/receive mail) , the outgoing (SMTP) mail server address in the Mail Client's settings must be the guest ISP's SMTP address (for example: mail.anotherprovider.com). That way, as mail comes through Primary's server destined to be delivered to your mailbox Primary  knows the originating point (outside of our domain) as well as the delivery point (your mailbox).

CHECK YOUR SETTINGS
Click Tools
Click Options
Click Category:Getting Started

The POP account: must have the username (small letters only, NO CAPS) followed by @pop.primary.net
This version of Eudora requires that pop.primary.net be a part of the POP account.

The Real name: is a text label, it is optional and can be in any combination - Caps, small letters, etc.
The Return Address: is optional, but must be in the correct format as shown (notice @primary.net)
Connection Method is always Winsock (Network, PPP,SLIP)

 

The information on this screen is brought forward from the "Getting Started" screen.
Dialup username: is not necessary, leave blank.

The POP account: is carried forward to this screen
The SMTP must be mail.primary.net
small letters only, NO CAPS
The other fields are not necessary, leave blank

This screen can be left as is using default settings.
If you want to automatically check for mail while you are logged on doing something else, set a number of minutes in the "Check for mail every" box.
Be careful with the "Leave mail on server" settings. If you check this and don't make arrangements to delete the mail periodically ("delete from server after X days), the mail will accumulate in Primary's servers indefinitely. This will eventually cause you problems. DON'T CHECK "LEAVE MAIL ON SERVER" unless you absolutely need to. If you do check this box, make sure to delete the mail from Primary's server occasionally.

Keep the defaults on this page...
SMTP server must be mail.primary.net (no CAPS)

There are more screens in Eudora Lite's category list. They are all set for default settings and you don't need to worry about them.

If you have special needs, please contact Primary Tech Support, 314-692-3500, and we will attempt to answer your questions.