I'm Having Problems Sending or Receiving  My E-Mail.

If you are having problems sending or receiving   your e-mail, please check several things.

Check to make sure you have a good Internet connection. Try using your browser and clicking on some sites to make sure you can pull up web pages. If you can, then you know you have a good connection. If you can't, your modem may have dropped your connection or never established one. Please try to dial in again.

If you can pull up web pages, but still cannot get e-mail or it says you don't have any but you think you should, check your settings to make sure everything is correct. If the settings aren't exactly right...you won't be able to pull mail down.  (See the settings screen shots at the end of this document to see exactly what your settings should look like)

Other things that could prevent you from sending or receiving mail:

POP-LOCK-BUSY
If you get a 'pop-lock-busy' message when you try to retrieve mail, the computer has abnormally abended the procedure that is getting the mail from Primary's server to your computer. As mail is called for from the customer (by clicking the 'get mail' button on the mail client) it is moved from Primary's server into a temporary POP folder, and from there it is sent to the customer's computer. Any time this procedure is stopped before completion the mail must be 'moved' back to Primary's server and 'reset' in order to try again. During this short time (generally just a few seconds or minutes, depending on the volume of mail being moved) the mail will be in-accessable. It is during this time, while the mail is returning to Primary's server, that the user will get the 'pop-lock-busy' message. Wait a few minutes and try again. When all the mail has returned to the server the procedure of retrieving mail from Primary's server to your computer may begin again. No mail is lost during this process.   Abnormal abends can be caused if:

    The user hits the 'Stop' icon on the mail browser (perhaps you thought the machine was 'froze up' and you hit     'Stop' to stop the process)

    The computer looses electrical power (perhaps a storm, power surge, etc.) during the e-mail download.

   The connection is lost with the ISP (for instance - if you have call-waiting and a call comes in while you are          connected - the connection will be lost)

BOUNCE MESSAGES
If  you are  trying to send mail and are getting 'bounce' messages - for example: "User Unknown", the message is being rejected by the recipient's mail server. The 'bounce' message will tell the sender what is wrong. If the message says 'user unknown' - the e-mail address is entered incorrectly  or the account has been closed by the customer's ISP. Check the email address for correct construction - username@primary.net. Check for capital letters where there shouldn't be any. Check the domain name (primary.net), are you typing .com or .org instead of .net? (If you are a Ninenet customer - your domain is ninenet.com)

RELAY-DENIED MESSAGES
If the sender is getting a 'relay-denied' message when trying to send e-mail, they are trying to send mail to someone and using Primary's Mail Server as a relay. This is not allowed. This is a  precaution put in place to insure that Primary can see where mail originates and where that mail is finally delivered.  If the sender  gets a relay-denied error message, have them check  the outgoing mail server address. If the sender is dialing and connecting to another ISP besides Primary (perhaps they are out-of-town and using someone else's ISP to connect and send/receive mail) , the outgoing (SMTP) mail server address in the Mail Client's settings must be the guest ISP's SMTP address (for example: mail.anotherprovider.com). That way, as mail comes through Primary's server destined to be delivered to your mailbox Primary  knows the originating point (outside of our domain) as well as the delivery point (your mailbox).

Displayed below is the InBox page for Eudora Pro 4.0. The buttons at the bottom of this display page - IN and OUT will display messages in either the Inbox or Outbox. The horizontal bar dividing the top and bottom of the window (on the right side of the page) is moveable to increase or decrease the size of the Summary space (upper window) or Text space (lower window). Rest your mouse pointer (a white arrow) on the gray horizontal line until it turns into two black lines with an arrow pointing up and an arrow pointing down along the lines. Click and hold your mouse button and move the mouse upward or downward. You should see the size of these windows change as you move the mouse.

EUDORA PRO 4.0 SETTINGS

CLICK TOOLS

CLICK OPTIONS

The Real name: is a text label, it can be anything you want, Caps, small letters, etc.
The Return address: is your e-mail address - small letters, no CAPS
Mail Server (Incoming) is pop.primary.net for Primary Customers - NO CAPS
If you are a Ninenet customer: pop.ninenet.com
KC-Primary customer: pop.kc-primary.net
KC Access customer: pop.kcaccess.net

Login Name is your username (same as the login name to dial in) Remember, all small letters, NO CAPS 

Mail Server: Will be copied from the Getting Started window
pop.primary.net - all lower case letters, NO CAPS
Login Name: same as your username, all lower case letters, NO CAPS

Server configuration: Must be POP
If you check "Leave Mail on Server" your mail will stay on Primary's server until you uncheck this box. DON'T LEAVE MAIL ON SERVER indefinitely, it will cause you problems later.

Return Address: same as your email address (as shown)
SMTP server: mail.primary.net for Primary Customers
Remember, small letters only, NO CAPS
If you are a Ninenet customer the SMTP server is: mail.ninenet.com
If you are a KC-Primary customer: mail.kc-primary.net
If you are a KC Access customer: mail.kcaccess.net

The remainder of these Category Windows are set with default settings. Review them and proceed at your own risk.  Leaving things as they are (default settings) is quite acceptable.